Active Ride Shop's returns policy has been extended for your Holiday shopping convenience. Any purchase made from 11/1/11-12/31/11 can be returned by January 31, 2012. See below for additional returns instructions

Return and Exchange Policy

Download the Return Form
Download the Return Form

You may return your merchandise for credit to your credit card or you may exchange for another item within 30 days of receipt. Please be certain to complete the return form on the bottom of your invoice or the one you can download here. Repack the item(s) in the box your order was shipped in, or something comparable, and return the package to Active Ride Shop.

Shipping and Handling

We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. Thank you for your support. Call: 800-588-3911 or e-mail our Returns Department

Clothing

Shoes

Skate/Snow Decks and Hardware

Videos

Defective Merchandise

Active Mailorder does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. ACTIVE Mailorder will reimburse shipping charges only on items declared defective (up to $9.00)