Active Ride Shop

Shipping and Order Processing Guide

• Shipping Policy
• Signature Required & Order Verification
• Shipping Transit Times
• Calculating Shipping Costs

Shipping Policy

• UPS orders are shipped within 24-48 hours - weekends and holidays excluded
• UPS services we use do not pick up or deliver packages on weekends or holidays
• Items ordered together may ship separately
• Active Ride Shop does not ship internationally, with the exception of Canada
• Active carries selected merchandise that is restricted from International shipping. If an order is placed with this selected product, you will be notified via email.
• P.O. Box Addresses are shipped with USPS and can take up to 3 weeks to process. We suggests using a physical address and selecting UPS when possible. PO Box customers can call our Customer Service line to get an update on current USPS processing time at (800) 588-3911.

Signatures are required for the delivery of the following orders

• All first time orders over $250.00
• All first time UPS Next Day Air orders
• All first time orders with different bill to and ship to addresses

* UPS will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call within 24 hours of placing your order.

Order Verification

• All suspect orders are subject to verification, this is done for your protection
• Suspect orders will be held until verified
• PayPal orders are an exception to verification

Shipping Transit Times

All Estimates Exclude Weekends & Holidays

• UPS Ground See Chart Below
• UPS 2 Day Air: 2 - 3 Business Days
• UPS Next Day Air: 1 - 2 Business Days
• UPS Next Day Saturday Service: Available Upon Request for Contenental US Customers Only. Please call our Sales Department at (800) 588-3911 for details
• UPS Exp Air (Alaska, Hawaii): 2 - 3 Business Days
• UPS US Expedited (Puerto Rico & Guam): 3 - 5 Business Days
• UPS Standard Canada: 7 - 10 Business Days
• UPS Expedited Canada: 5 - 7 Business Days

UPS Ground Shipping Transit Times

• Active suggests the use of UPS Ground as the most reliable/cost efficient method of shipping
• Canada, P.O. Boxes, and Military Addresses do not qualify for UPS Ground

Calculating Shipping Costs

• Place the items you wish to order in your Shopping Cart & View it.
• Enter the shipping address zip code in the Shipping Options section
• Select the shipping method you wish to use from the Shipping Method drop down menu
• The site will also provide an estimated shipping and delivery date