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Shipping and Order Processing Guide

Shipping Policy

  • UPS orders are shipped within 24-48 hours - weekends and holidays excluded
  • UPS services we use do not pick up or deliver packages on weekends or holidays
  • Items ordered together may ship separately
  • Active Ride Shop does not ship internationally, with the exception of Canada
  • Active carries selected merchandise that is restricted from International shipping. If an order is placed with this selected product, you will be notified via email.
  • P.O. Box Addresses are shipped with USPS and can take up to 3 weeks to process. We suggests using a physical address and selecting UPS when possible. PO Box customers can call our Customer Service line to get an update on current USPS processing time at (800) 588-3911.
  • All customer orders under $100 qualify for and have the option to select $8 flat rate economy (UPS Ground) 5-8 day shipping.
  • All customer orders over $99 have the option to ship flat rate economy (UPS Ground) 5-8 day shipping for free.

Signatures are required for the delivery of the following orders

  • All first time orders over $250.00
  • All first time UPS Next Day Air orders
  • All first time orders with different bill to and ship to addresses

* UPS will not deliver a box that is signature required without someone being available to sign for the package. If this is a problem give us a call within 24 hours of placing your order.

Order Verification

  • All suspect orders are subject to verification, this is done for your protection
  • Suspect orders will be held until verified
  • PayPal orders are an exception to verification

Shipping Transit Times

All Estimates Exclude Weekends & Holidays

  • UPS Ground See Chart Below
  • UPS 2 Day Air: 2 - 3 Business Days
  • UPS Next Day Air: 1 - 2 Business Days
  • UPS Next Day Saturday Service: Available Upon Request for Contenental US Customers Only. Please call our Sales Department at (800) 588-3911 for details
  • UPS Exp Air (Alaska, Hawaii): 2 - 3 Business Days
  • UPS US Expedited (Puerto Rico & Guam): 3 - 5 Business Days
  • UPS Standard Canada: 7 - 10 Business Days
  • UPS Expedited Canada: 5 - 7 Business Days

UPS Ground Shipping Transit Times

  • Active suggests the use of UPS Ground as the most reliable/cost efficient method of shipping
  • Canada, P.O. Boxes, and Military Addresses do not qualify for UPS Ground

UPS Shipping Transit Times

Calculating Shipping Costs

  • Place the items you wish to order in your Shopping Cart & View it.
  • Enter the shipping address zip code in the Shipping Options section
  • Select the shipping method you wish to use from the Shipping Method drop down menu
  • The site will also provide an estimated shipping and delivery date