Personal information is gathered by Active Ride Shop during the order checkout process. During the checkout process, your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services are collected. For security reasons, Active Ride Shop does not store sensitive credit card information on our servers. Your account username is collected, but we do not have access to your password even though it is saved in our database.
Please note that your username is the email address you signed up with and you may create your own unique password. If you forget your password you can request to have your password reset via email, using the "Forgot your password link found here.
To view your account order history, click My Account Icon in the header and select Account, then sign in. You will then be able to view your Active Ride Shop order history and track the status of your orders placed online. Personal information is also gathered by Active Ride Shop when you request a catalog. When a catalog is requested we gather your name, address, e-mail address, telephone number, fax number, and information about your interests in and use of various products, programs, and services. If at any time you would like to be removed from our email list please send an email to firstname.lastname@example.org and type Remove in the subject line.
The information collected during registration is used to primarily to process and ship your order and/or catalog. Your account information is maintained privately on our secure web servers. Occasionally, unless otherwise requested during the check out process, Active Ride Shop may share information about our customer's with affiliated companies and other reputable third party vendors in order to enhance the service we provide. Active Ride Shop requires this information be handled securely and responsibly. Active Ride Shop does not sell, share, or rent email addresses and does not condone unsolicited email.
Active Ride Shop will disclose any information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request.
Remember, Active Ride Shop will not use or transfer the personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Promotional Offers, Contests, & Sweepstakes
Active reserves the right to cancel any transaction due to unauthorized, altered, fraudulent, or ineligible use of discount and to modify or cancel this promotion due to system error or unforeseen problems at any time. Please read the official rules that may accompany each promotion, offer, coupon, discount, contest and/or sweepstakes. Promotional offers and discounts do not apply to gift cards, shipping and handling, or taxes. Discounts will appear upon checkout and may or may not be eligible to be combined with any other offers or discounts. Special offers, coupons, or discounts cannot be used in conjunction with other offers unless specifically stated in offer official rules.
The Privacy of Young Skaters
Active Ride Shop does not knowingly collect information from children under the age of 13. Children under the age of 13 should have their parents fill out required online registration or newsletter sign-up information.
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than Active Ride Shop.
Our website is completely secure from the homepage to the checkout. You can tell that you are in secure site by the following:
- The "http" in the web address will be replaced by "https"
- When you enter a secure site, you will see a padlock in the top left section of the browser's address bar.
Only browsers that use the 128-bit Secure Socket Layer protocol are able to order through the Active Ride Shop website. If your browser does not support SSL, you can get an upgrade at the Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari home page. Click here to learn more about SSL Certification.
Please note that delivery signatures are required for the following orders:
- All first time orders over $250.00
- All first time orders with different bill to and ship to addresses (bill to customer will be contacted to verify charges)
- All first time customer UPS Next Day Air orders
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Active Ride Shop, Attn: California Consumer Privacy Act, 8954 Lurline Ave., Chatsworth, CA 91311. Please allow 45 days for a response.
If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please call Customer Service at 800-588-3911.
Questions and Concerns
2030 South Carlos Ave.
Ontario, CA 91761
800-588-3911Outside the US call: