Returns and Exchanges

Online purchases may be returned or exchanged, through our warehouse, using the form found below. Returns and exchanges are available on all orders within 30 days of purchase. All returns and exchanges must be new, unused and contain all original packaging, accessories and tags. Customers are responsible for return shipping charges. In the event of an exchange request, shipping charges will be covered to get the exchanged product back to you. Items may also be returned to a store location for exchange or store credit only. A packing slip is required for online returns in store. Please contact customer service for refunds back to your card. All sales are final on underwear/swimwear/clearance/discontinued items.

Download the Return Form

A receipt dated within 30 days is required for all returns for a full refund. All returns and exchanges must be new, unused and contain all original packaging, accessories and tags. Merchandise purchased in one of our Retail Locations must be returned or exchanged at one of our Retail Locations. Online orders can be returned to a store location for exchange or Active gift card only. A packing slip is required for online returns in store. All sales are final on underwear/swimwear/clearance/discontinued items. A valid Photo ID is required on all returns.

• With a receipt: items purchased at Active are eligible for exchange or refund of the purchase price on the original method of payment. Some rules apply. Please see below.
• With a gift receipt: items purchased at Active are eligible for exchange or refund at the gift receipt price in the form of an Active gift card. Some rules apply. Please see below.
• Without a receipt: Items purchased at Active are eligible for exchange or refund at the item’s lowest selling price within the last 30 days issued in the form of an Active gift card. Some rules apply. Please see below.