Help & FAQs

Customer Service

Great customer service is extremely important to us. We want to make sure your experience with Active Ride Shop is positive. If you have a question you want answered please contact our Customer Service Department.

Have a comment or suggestion? We are always listening and dedicated to bringing you the best experience possible. click here to send your feedback.


Normal Office Hours:
Mon - Fri 8am-3pm PST.

Holiday Closed Days:
  • Thanksgiving Day
  • Christmas Eve - 12/24
  • Christmas Day - 12/25
  • New Years Eve - 12/31
  • New Years Day - 1/1

Contact by Email

Mailing Address:
18525 Railroad St.
City of Industry, CA 91748

Frequently Asked Questions

What is the status of my order?

You can view your order status at any time by logging in to your account here. Your order status is updated in real time.

How do I track my order?

Once your order has shipped you will receive an email with your tracking number. You will be able to track your package within 24 hours of the time it ships from that email.

How do I know if something is in stock?

Our website features real time inventory. If you see the "add to cart" button, it means the item is in stock.

Can I make a return?

Yes. All returns must be made within 30 days of receipt. Fill out the return slip located here and mail your return to the address specified. For additional questions about returns click here. All clearance sales are final and cannot be returned.

Do you do Backorders?

No. We do not do backordering. Many companies do this but cannot fill their customers' expectations. We have a "what you see is what you get" policy.